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- All orders over $300 (excluding GST) are freight free* within New Zealand to non-rural addresses (rural and residential surcharges will be charged at cost).
- Orders under $300 (excluding GST) will have freight charged at cost at the time of invoicing including rural and residential surcharges.
- Additional freight is added for outlying islands eg Waiheke Island, Stewart Island, etc and special delivery requests, where freight will be charged at cost.
*These freight terms are not applicable for customers with bulk contract rates.
The above charges are effective from 1 April 2023.
Sometimes, things go wrong and an item may get damaged in transit or it may have a defect, if you discover any damage or defect with your product, you must advise us within 7 days of delivery of the goods.
Please advise details of the nature of the damage (photos are great) or defect and we will liaise with you on the best course of action.